Public Documentation Promise
Last Updated: March 2, 2026
Our Approach
This document explains what we share publicly and what we protect. Our goal is to help users understand and use SquadUp effectively while safeguarding what makes our product distinctive.
Our public docs should also reflect the SquadUp philosophy: Stumble Forward. Still Counts. We write for real users on real days, including the messy ones.
What We Share
Our public documentation provides:
- Feature descriptions and capabilities
- Getting started guides
- User FAQs and troubleshooting
- Philosophy and principles
- Glossary of terms
- Legal and privacy information
This content helps users get value from SquadUp without requiring technical knowledge.
What We Protect
To maintain our competitive position and protect our innovations, we do not publish:
- Internal algorithm details or scoring formulas
- AI prompt templates or coaching logic
- Technical architecture specifics
- Unreleased feature plans
- Revenue or business strategy
- Internal implementation details
Why This Matters
This approach allows us to:
- Protect our intellectual property
- Provide clear user-focused guidance
- Continue developing innovative features
- Maintain quality standards
How We Write
Our documentation follows these principles:
- Explain what and why, not internal mechanics
- User-centric language over technical jargon
- Describe outcomes, not processes
- Maintain professional, clear tone
- Use Skunkology terms consistently when they help: Friction, Dip Mode, Momentum Loop, Tiny Wins, Mind Sweep, Library, Quick Stash, and SkunkCoach
- Treat missed days, restarts, and low-energy use as normal product moments
- Avoid shame-heavy productivity language
- Make Tiny Wins and returns feel legitimate
Alignment with Legal Documents
This Promise works alongside our legal documents:
- Privacy Policy - How we handle your data
- Terms of Service - Legal agreement for using SquadUp
- Cookie Policy - Tracking technologies
- Accessibility Statement - Current accessibility support and known limitations
- Security Overview - Our security practices
- Intellectual Property Notice - IP protection details
- AI Coaching Disclaimer - SkunkCoach limitations
- Crisis Support Notice - Crisis resources
Contact
For questions about our documentation:
- General inquiries: support@mavarosystems.com
- Enterprise questions: enterprise@getsquadup.app
- Legal questions: legal@mavarosystems.com
Published by SquadUp
© 2026 Mavaro Systems LLC
All rights reserved.