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Inactive Account Policy

Last Updated: May 1, 2026

SquadUp is built to remember useful progress, history, and setup for people who come back later.

At the same time, long-abandoned accounts can create privacy risk and unnecessary storage cost. To keep the service sustainable, Mavaro Systems LLC may clean up accounts that have been inactive for a long time.

What Counts As Inactive​

An account may be considered inactive when there has been no meaningful account activity for an extended period.

Examples of meaningful activity include:

  • signing in
  • opening the app while signed in
  • creating, editing, or completing items
  • managing account settings
  • maintaining an active paid subscription

Current Cleanup Direction​

Inactive-account cleanup is a policy direction for reducing privacy risk over time. It should not be read as a guarantee that automated inactive-account deletion is active in every build or that deletion will occur on an exact date.

Our intended inactive-account cleanup policy is:

  • active paid Pro accounts are not intended to be deleted for inactivity while the paid subscription remains active
  • inactive Free accounts may be scheduled for cleanup after approximately 12 months of inactivity
  • former Pro accounts may receive a longer grace period, currently approximately 24 months of inactivity
  • accounts are not intended to be deleted silently for inactivity
  • we intend to provide notice before inactive-account deletion when we have a working contact method

These timelines may change as the product grows, and timing may vary for legal, security, abuse-prevention, payment, operational, support, or technical reasons. The goal is to stay clear, fair, and predictable without promising exact deletion timing before the systems are fully available.

Notice Before Deletion​

Before deleting an inactive account for inactivity, we intend to provide advance notice when we have a working contact email or other supported contact method.

The intended notice flow, where supported, is:

  • first notice approximately 30 days before deletion, where practical
  • final reminder approximately 7 days before deletion, where practical
  • deletion after the notice window if the account remains inactive

Where inactive-account cleanup is active, signing in before the deletion date is intended to cancel the pending inactive-account deletion.

What May Be Deleted​

Inactive-account deletion may remove user-owned account data such as:

  • tasks
  • checklists
  • reminders
  • habits
  • calendar-linked SquadUp items
  • focus history
  • lifecycle memory/history
  • app settings and setup data

Some limited records may remain where required for legal compliance, fraud prevention, payment-provider obligations, security, or abuse prevention.

Pro History And Downgrades​

SquadUp may keep more account history for Pro users while the account exists.

If a user downgrades from Pro to Free, we do not intend to immediately delete Pro-era history just because of the downgrade. However, if the account later becomes long-inactive, the account itself may still become eligible for inactive-account cleanup after notice.

Export Before Deletion​

Where export is supported in the current build, users should export important data before deleting an account or before an inactive-account deletion date.

If export is not available for your account state, contact support before the deletion date.

How To Keep Your Account​

To help keep an inactive account from being deleted:

  1. Open SquadUp.
  2. Sign in to your account.
  3. Confirm that your account opens normally.

If you received an inactive-account deletion notice and believe it was sent by mistake, contact support before the deletion date.

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